Req Id: 74953
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.
Company name: Bell Canada
Job location address: 600 Jean-Talon St E, Montréal QC
Job status: Temporary Assignment (Summer position)
Date candidate required: May / June 2015
Approximative end date: August 28th 2015
Name and description of the hiring department:
The Regional Resolution Team includes members of the Control Center and the field support teams which include the Assignment and Test Centers (voice and cables). In the RRT team, you can find the CB4UC team, whose goal is to reduce coded orders.
Job Duties / Accountabilities:
- Ensure a constant answer on the queue
- Constant verbal communications with technicians
- Save the coded order by taking action rapidly
- Analyze the order that was coded and take action
- Manage various technician calls
Essential Qualifications / Competencies:
- Diplomacy and Tact
- Customer focus
- Ability to work under pressure and quickly adapt to many changes
- Very good team Spirit
- Good geographical knowledge of areas
- Ability to move from one responsability to another
- Taking prompt decision
- French (5-5-5) / 5 = Fluent in the language with no significant limitation
- English (3-3-3) / 3 = Working ability to carry out normal business in the language
Preferred Qualifications / Competencies:
- Good knowledge of computer systems: CLICK, TWI, GUT, FWFM, GDE, BCRIS, FSOS
Working Conditions:
- Possibility of five days per week, Monday to Friday between 7:00 am and 9:00 pm, rotating schedule for Saturday and Sunday from 7:30 am to 7:00 pm
- Environment call center; must be available 7 / 7 days
BCE:WKP #Feature
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Union
Position Level: Unifor - Clerical Associate
Job Location: Canada : Quebec : Montreal
Application Deadline: 04/29/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, QC, Montreal