Req Id: 78798
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Information Technology team develops and maintains Bell’s internal systems and applications while also developing integrated technology solutions for customers across all lines of business.
The team manages Bell’s IT Infrastructure and the service availability of over 700 applications, including mission critical billing and service systems. The IT delivery teams drive the IT Work Program with over 60% of IT capital invested in initiatives that support business unit priorities and Bell’s strategic imperatives.
The Residential Services - Systems Delivery district is a fast paced and dynamic team within the Information Technology organization, which delivers projects to enable consumer new product introductions, enhance customer/agent experience, reduce back office load, improve system performance, and prevent revenue leakage. The team is made up of project managers, business analysts, technical primes, and business solution advisors (BSAs) accountable to plan and deliver projects in the BRS program. We liaise with clients from three LOBs, manage supplier engagements for development and testing, and interface with the end-to-end system domains to deliver IT solutions to meet the business needs. Further, we are accountable for development and systems integration of the E2E solutions.
Job Duties/Accountabilities:
- Gather project funding requirements, develop business cases and present at various councils and committees for review and approval - IT CIO, BRS IPC , Infrastructure
- Manage project financials, and ensure accurate invoicing & budget documentation - including PEATS Due Diligence
- Engage in major BRS ordering releases by working collaboratively with a variety of stakeholders, internal departments and vendors to secure project funding, define project deliverables, including overseeing all design, development and implementation activities
- Build and maintain project budget and schedule, determine resource requirements and associated gaps
- Identify and manage project risks, costs and benefits through planning, schedule revisions, manpower adjustments and fund allocation.
- Provide leadership and guidance to cross-functional project team members and liaise with various functional domains (Technology, Operations, Development, Marketing, Service Bureau, Sales, etc.) to maximize the likelihood of project success. Actively participate in identifying solutions or initiating appropriate escalation where required.
- Provide relevant and high quality project governance and communication to sponsors, executives and project team members, including; key project milestones, issue logs, budget reports, weekly status reports and risk assessments/contingency plans.
- Respond to issues and manage the customer’s expectations regarding any changes throughout the project life cycle
- Mentoring and coaching the development of resources including junior PMs, BAs and other team members.(direct/indirect reports)
- Drive innovation and simplicity - identify opportunities and drive process improvements, standardization, and enablers to gain efficiencies in project delivery and life cycles
Critical Qualifications/Competencies:
- A minimum 5-7 years of IT Project Management. Proven ability to manage large scale and complex projects , lasting 6 to 12+ months in duration and requiring cross-functional teams of 20 or more people in a matrix environment to deliver.
- Strong knowledge of project management methodology and best practices (e.g. PMI), proficiency using Project Management Tools including MS Office products (Excel, Work, PowerPoint) and MS Project and strong understanding of the Project Life Cycle. Formal project management training is desirable; PMI/PMP certification is not required but is considered an asset.
- Experience in Information Technology, along with a background knowledge of the telecommunications industry enabling you to appropriately guide project requirements, identify risks and direct analysis is desirable.
- Knowledge and understanding of Bell’s network, systems, IT and Operations processes
- Excellent communication skills both oral & written to manage the project horizontally and vertically within Bell
- Proven facilitation, planning & organization skills
- Proven leadership skills to negotiate, motivate and manage large teams
- Strong coaching and leadership skills – experience with direct reports
- Ability to manage ambiguity, uncertainty and changing priorities
Preferred Qualifications /Competencies:
- Experience in IT development project management would be an asset.
- Knowledge of other system areas outside of ordering such as billing, provisioning and field services
- Knowledge of Bell’s residential services products
Knowledge of Bell’s Financial Systems/Processes:
- BBSP (Bell Business Solution Process)
- IT CIO and BRS IPC Councils & Gates
- PEATS Due Diligence (Project Charters, Contracts, Budgets/YEE/Forecasts etc)
- Infrastructure Council
- RFP/Vendor Selection Processes including Conceptual Solutions & Proof of Concepts/Prototyping
- Vendor Management/Partnership
- AI/Maintenance/Support Process for the purchase of S/W & H/W
- SAP – Network Creation/Budgets
- APSS & Emptoris Billing & Invoices
- PORT – Expense Request Tool / CGI Mandate Library
Knowledge and experience in the following Bell IT Systems will be an asset:
- OrderMAX, OMF, WPC
- ODS, eBCCS
- DigiTek
- Tapestry, TLC, SIMPLe, MDM
- Qualification (PQAS, PSQT, QS, NDW, etc.)
- SP&A (SODB, IPAIRS, ACCESS, NSC H, etc.)
- Max+/ RT
- Walled Garden
- Legacy Ordering (Genval, ASOS, BCRIS, etc)
- TV Systems
Working Conditions:
- Ability to efficiently work in virtual teams, handling multiple projects and aggressive timelines
- Fast paced, changing working environment, interfacing with a myriad of stakeholders
- Full time teleworking not an option
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 05/29/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga