Req Id: 80209
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Bell Home phone, local and long distance services, Bell Internet, Bell Satellite TV and amazing new technologies such as Bell Fibe TV.
Are you someone who loves motivating a diverse team to exceed company goals?
Are you looking to continue your career in a company that has a wide variety of developmental and career opportunities?
Do you have a passion for exceeding sales targets, developing others and working in a highly competitive environment?
If your answer to those questions is an enthusiastic “yes” then you may be the person we’re looking for to join our team.
The Bell Aliant Small and Medium Business (SMB) Team is responsible for all Mass Business Customers in Atlantic Canada and is part of the Atlantic Customer Care Contact Center team. This team is responsible for the service and sale of all of Bell Aliant’s products to the customer base. There are two teams that support this task; the Small Business Queue and the Sales Advance Support teams.
The Role:
The Sales Coach, Small Business Queue (SBQ) reports into the Sales Manager SBQ and is responsible for leading the team of SBQ agents in achieving sales targets and performance metrics. The successful candidate will work closely with their peers, cross-functional teams in marketing and workforce management in order to deliver our sales, customer service and quality results. This individual needs to be an enthusiastic coach who loves motivating employees, developing coaching plans and incentive campaigns for their team.
Key Accountabilities:
- Coach agents using tools that monitor progress
- Continuous one on one coaching sessions
- Facilitate meetings with their teams and provide sales training to agents
- Coordinate work activities within the Atlantic business team
- Report weekly results on Sales, Quality and Productivity
- Work closely with Marketing to develop incentives campaigns and provide feedback on promotions
- Handle customer escalations
- Work with peers on process improvement opportunities
Qualifications and Competencies:
- Proven leadership and coaching skills
- Results oriented with a proven track record for achieving sales targets
- Has experience working in a contact centre or call centre environment
- Energetic, Self-starter who thrives in a fast past environment
- Excellent oral communication, listening and written skills
- Customer advocate
- Experience with Small Business products and services
- Demonstrates excellent interpersonal, communication and presentation skills
Assets for this position are:
- Bilingualism is an asset (English and French)
- Level experience in telemarketing sales, outbound, at the consumer.
- MS Office Skills, Excel & PowerPoint
- Bachelor’s degree or equivalent experience
- A positive attitude with dedication and commitment - willing to go above and beyond;
- Ability to adapt to change
Working Conditions:
Required open availability: Monday to Friday between 7:30am and 6h00pm
Work location is Mapleton Road, Moncton
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : New Brunswick : Moncton
Application Deadline: 07/09/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, NB, Moncton