Req Id: 84410
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Our Network team plans, designs, builds and operates Bell’s multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE — Canada’s largest and fastest wireless network.
The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.
The successful candidate will be a highly experienced professional with a thorough understanding of the technologies and services of Bell Mobility. Reporting to the Manager of Product Performance in the Wireless Technology Products team, the successful candidate will be responsible for the development, testing, and qualification of new wireless HSPA/LTE handsets/devices and VoLTE/ViLTE/VoWiFi/RCS services for Bell Mobility. The individual will also manage the aspects of in-market products technical support, helping to ensure the best experience for Bell’s customers. This individual will be working in a dynamic environment involving internal Business/Product Marketing teams as well as device manufacturers and 3rd party vendors to ensure the qualification and support of products with emphasis on quality and time to market.
Duties and Responsibilities:
- Evaluate, test and qualify new HSPA/LTE mobile products and VoLTE/ViLTE/VoWiFi/RCS services to meet the demands of the business, focusing on the performance aspects (data throughput, call drop rate, etc.) of products and services. Troubleshoot, log, document, track and assist OEM vendors to resolve technical issues encountered during qualification.
- Work directly and collaboratively with OEM device partners to improve the performance of the products. Guide and direct the OEM’s to be able to meet and exceed our performance specifications during the development cycle of the products.
- Develop new innovative methods, tools/techniques, and applications to measure and benchmark, and continually raise the bar on the products performance over time.
- Conduct research into Product performance technology developments, industry trends, tools, and testing methodologies and seek ways to apply this knowledge into our product qualification and support scope.
- Work with Product Development team to research new and upcoming technology enhancements/features that impact the products. Update/revise/create requirements and test plans for future mobile products. Work directly and collaboratively with OEM device partners and internal team members to improve the performance of new technologies and to successfully bring the 1st product with new technology to the market.
- Provide in-market product support to the business and our customers. Work with OEM partners, and internal stakeholders on in-market product activities, in-depth technical issues investigations and new software/hardware release validation/certification.
- Through strong leadership and autonomy, drive forward the resolution of customer and network impacting issues crucial for our business.
- Work with recognized industry standards (e.g. 3GPP, PTCRB, OMA) on terminal features and functionality, quality and performance, and technology evolutions.
Critical Qualifications:
- B.Eng or B.Sc in Electrical, Electronics, Computer, or Data Systems Engineering (P.Eng. or eligibility).
- Experience in the design, certification, optimization, and/or troubleshooting of GSM/GPRS/UMTS/LTE mobile products and VoLTE/ViLTE/VoWiFi/RCS services.
- Deep understanding of circuit/packet switched technologies and ability to perform in depth analysis of call flow messaging (e.g. UMTS/LTE layer 3) using industry logging tools (e.g., QXDM, etc.) and able to analyze PPP and higher level protocols such as SIP messaging (eg Ethereal).
- Ability to analyze data and think out-of-the-box with an aptitude for quickly learning different vendor technologies and tools.
- Strong interpersonal and leadership skills to lead and participate in discussions and investigations with often large cross functional teams internal and external to the company.
- Ability to focus on multiple tasks concurrently with strong commitment to execution in a large team environment.
- Committed team player, able to communicate well in a cross-functional team and develop effective cooperative working relationships
- Valid G-class driver’s license (subject to verification)
Preferred Qualifications:
- Working experience in evaluating performance aspects (data throughput, call drop rate, etc.) of mobile products
- Strong familiarity with Qualcomm chipsets and wireless module/device architecture. Familiarity with MediaTek, STE and Intel chipsets would also be an asset.
- Strong knowledge of the evolving wireless device architecture and device operating systems (Blackberry, Android, iOS, Windows Phone 8, etc).
- In depth knowledge and understanding of a wide range of terminal technologies, features and functionalities including HSPA+, LTE, VoLTE, ViLTE, VoWiFi, RCS, IPV4/IPV6, QOS, Bluetooth and WiFi.
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga
Application Deadline: 07/10/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto