Req Id: 85794
Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Bell Mobility team offers a full range of wireless products and services for residential and business customers, including the largest selection of superphones on the fastest and most advanced network technology.
Are you a highly detailed person who likes to make sure everything flows efficiently?
Are you a great communicator who enjoys working with multiple teams?
Do you have a passion for motivating employees and creating an environment that fosters team success?
If your answer to those questions is an enthusiastic “yes” then you may be the person we’re looking for to join our team.
The Manager, Supply Chain will be reporting to the Senior Manager, Supply Chain (Product Fulfillment and Reverse Logistics). The successful candidate will be responsible for supervising, evaluating and supporting the Fulfillment and Reverse Logistics representatives (Process & Efficiency and Bell.ca).
This role will be responsible for the Direct to Consumer Order and Return Fulfillment team and the responsibilities include addressing internal customer complaints, analyzing and revising reports, implementing process and procedures in order to help achieve team objectives and ensure optimal Telephone Service Factors (TSF) are met. The incumbent will also identify training and development opportunities, coach and manage to specific performance measurements and will take the initiative to implement measures and solutions to enhance skill-set and modify the behaviors of their team.
Key Duties and Responsibilities
- Responsible for day to day operations of the Process & Efficiency and Bell.ca Virtual Store departments and representatives
- Help to develop, implement and manage the areas Policies & Procedures and training processes
- Plans, directs, supervises and evaluates work flow on a daily basis for team
- Provide verbal and written evaluations of the behavior or performance of representatives
- Creates and maintains a positive and enthusiastic team atmosphere
- Maintain budget for the departments
- Handle escalations from internal/external partners in regards to product fulfillment and return
- Liaise with all departments to ensure customer service requirements are met and maintained
- Liaise with partners such as Keuhne & Nagel, Purolator, Canada Post, etc
- Conduct interviews and hire new staff when required
- Conduct Mid-Year and Year-End Reviews
- Work closely with HR on any issues; terminate employee if necessary
- Participate and manage projects, be responsible for sign off
Relevant Education and Experience
- Must possess a Post-Secondary degree or have a least 2 years of relevant Product Supply Fulfillment knowledge
- Preferably at a management level experience
- Extensive experience with performance management
- In depth knowledge of SAP; Order Fulfillment and Reverse Logistics processes and applications
- Excellent verbal and written communication,
- presentation and interpersonal skills in both English and French (preferred but not mandatory)
- telecommunication experience is an asset
- Strong leadership skills and the ability to work under time constraints at peak intervals.
- Excellent PC skills and Microsoft Office required
*BCE:WKP #feature *LI-VL
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Mississauga
Application Deadline: 08/03/2015
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga