Req Id: 90096
Bell is a truly Canadian company with a 135 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Are you a critical thinker with the ability to interpret complex data?
Do you thrive in fast paced environments?
Are you passionate about communicating and influencing business decisions?
If your answer to those questions is an enthusiastic “yes!” then you may be the person we’re looking for to join the
Loyalty and Retention – Hardware Upgrade Communications Team!
As a key member of the Hardware Upgrade Communications Team, the Strategy Specialist is responsible for improving the customer experience through analysis of key drivers in customer behavior, and probability modeling for campaign improvement. They will spearhead key initiatives and strategies for customer retention, launch proactive campaigns, and perform analysis of customer’s response to our message.
Our ultimate goal is to create loyalty and facilitate a positive experience for our customers. If you are someone with passion, fresh ideas, and an ability to influence others, you may be the right person to join our team.
Job duties/ Accountabilities:
- Lead development of key proactive campaigns for customer retention
- Analyze and understand the drivers of positive customer loyalty interactions, and how they relate to improved business performance
- Size opportunities and provide insights and recommendations
- Create and present portfolio strategy presentations
- Create reporting structure to measure a communication’s direct impact on propensity to upgrade
- Monitor reporting structure to make decisions about campaign tactics to determine next best action for communication at a customer level
- Lead cross functional interactions influencing decisions impacting high risk customer’s experience
Critical Qualifications:
- Undergraduate Degree in Business or Commerce
- Experience in a strategy or analytics role
- Quick learner with strong bias towards action
- Excellent interpersonal skills and the ability to work well within a team
- Ability to understand and create business cases
- Strong presentation skills and an ability to effectively communicate
- Advanced proficiency both MS Excel and Power Point
- Energetic self-starter who thrives in a face-paced environment
Preferred Qualifications:
- 2+ years experience in an analyst role, preferably in the telecommunications industry
- Experience in analytics, strategy, and campaign execution
- Strong negotiation skills and the ability to negotiate and influence others
- Knowledge of SQL would be an asset
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Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Barrie || Canada : Ontario : Belleville || Canada : Ontario : Bradford || Canada : Ontario : Brampton || Canada : Ontario : Brant || Canada : Ontario : Brantford || Canada : Ontario : Brockville || Canada : Ontario : Burlington || Canada : Ontario : Cambridge || Canada : Ontario : Chatham-Kent || Canada : Ontario : Clarence-Rockland || Canada : Ontario : Collingwood || Canada : Ontario : Cornwall || Canada : Ontario : Dryden || Canada : Ontario : Elliot Lake || Canada : Ontario : Etobicoke || Canada : Ontario : Fergus || Canada : Ontario : Galt || Canada : Ontario : Greater Sudbury || Canada : Ontario : Guelph || Canada : Ontario : Haldimand County || Canada : Ontario : Hamilton || Canada : Ontario : Kawartha Lakes || Canada : Ontario : Kenora || Canada : Ontario : Kingston || Canada : Ontario : Kitchener || Canada : Ontario : Leamington || Canada : Ontario : Lindsay || Canada : Ontario : London || Canada : Ontario : Markham || Canada : Ontario : Milton || Canada : Ontario : Mississauga || Canada : Ontario : Nepean || Canada : Ontario : New Liskeard || Canada : Ontario : Newmarket || Canada : Ontario : Niagara Falls || Canada : Ontario : Norfolk County || Canada : Ontario : North Bay || Canada : Ontario : Oakville || Canada : Ontario : Orillia || Canada : Ontario : Oshawa || Canada : Ontario : Ottawa || Canada : Ontario : Owen Sound || Canada : Ontario : Pembroke || Canada : Ontario : Peterborough || Canada : Ontario : Pickering || Canada : Ontario : Port Colborne || Canada : Ontario : Prince Edward County || Canada : Ontario : Quinte West || Canada : Ontario : Richmond Hill || Canada : Ontario : Sarnia || Canada : Ontario : Sault Ste. Marie || Canada : Ontario : Scarborough || Canada : Ontario : Seaforth || Canada : Ontario : Simcoe || Canada : Ontario : St. Catharines || Canada : Ontario : St. Thomas || Canada : Ontario : Stoney Creek || Canada : Ontario : Stratford || Canada : Ontario : Temiskaming Shores || Canada : Ontario : Thornhill || Canada : Ontario : Thorold || Canada : Ontario : Thunder Bay || Canada : Ontario : Timmins || Canada : Ontario : Toronto || Canada : Ontario : Trenton || Canada : Ontario : Vanier || Canada : Ontario : Vaughan || Canada : Ontario : Walkerton || Canada : Ontario : Waterloo || Canada : Ontario : Welland || Canada : Ontario : Willowdale || Canada : Ontario : Windsor || Canada : Ontario : Woodstock
Application Deadline: 2015-09-20
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Mississauga