Career Opportunities: Senior Consultant, Salesforce Service Cloud (53751)
Req ID 53751 - Posted 09/27/2014 - Posting Location (1) - Job Province / State (1) - Job City (2) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
The Role
* Salesforce Service Cloud Specialist designs and deploys solutions that support customer business processes and requirements using Salesforce applications.
* Experience designing solutions using the Service Cloud functionality and can lead the implementation of these solutions within a customer organization.
* Has both Contact Center industry experience and expertise in Salesforce applications including the knowledge needed to implement multiple applications in common customer scenarios.
* The Salesforce Service Cloud Specialist as expertise in a cloud computing implementation consultant with a specialty in the contact center domain.
Key Responsibilities
* Design and implement successful solutions
* Anticipate and mitigate risk
* Meet and manage customer expectations
* Increase customer confidence
* Consistently deliver effective business solutions
* Manage solution delivery and any issues that arise
* Build solutions that are scalable and maintainable
* Set up change management practices to ensure long-term solution success
* Troubleshoot and resolve issues
* Prioritize and escalate customer issues
Critical Competencies:
Education
* BS Degree in Computer Science or Information Science, with 7+ years of total experience (cross technologies)
or
* College Degree, with 12+ years of total experience
Experience:
* Strong Significant experience in Salesforce.com Design and development / Solution / Administration / Reporting
* Deep knowledge of the Salesforce product lines
* 2–5 years of experience as a business analyst and has developed the skills outlined below:
* Experience managing implementation projects
* Strong analytical and problem solving skills
* Solid understanding of Internet technologies, cloud computing , data management and database concepts
* Familiarity with the software development life cycle
Key Traits:
* Innovative Mindset
* Proven ability to integrate business processes across disparate systems
* Must be a strong communicator and able to converse with development staff, senior management and clients
* Strong analytic, problem-solving and conceptual skills
* Strong teamwork and interpersonal skills.
Mandatory skills:
* Strong Salesforce.com hands-on experience implementing Service Cloud solutions in the contact center domain
* “Certified Force.com Developer” and/or “Certified Salesforce Administrator”
* Excellent documentation skills
* Travel flexibility
Preferred Competencies
* Experience with Agile Methodology
* Salesforce Certification
* “Certified Salesforce Service Cloud Consultant” obtained or looking to complete it during the next year
* “Certified Force.com Advanced Developer”
* “Certified Salesforce Administrator”
* Salesforce.com training
* Building Applications with Force.com and Visualforce (DEV401)
* Apex and Visualforce Controllers (DEV501)
* Integrating with Force.com (DEV502)
* Administration Essentials for New Admins (ADM 201)
* Administration Essentials for Experienced Admin (ADM-211)
* Knowledge of:
* Implementing Case Management Across Channels
* Implementing Salesforce Knowledge
* Administration Essentials for the Service Cloud
* Setting up and Building Communities
* Administering Salesforce Knowledge
* Publishing Articles with Knowledge
* Administering Entitlements
* Increase Productivity with Visual Workflow
* Introduction to Open CTI
* CTI Troubleshooting for Salesforce CTI Toolkit
* Reporting for Call Center Managers
* Release Service Cloud
* Some Knowledge of:
* OO Modeling Oriented Object Programming
* Apex
* Java/JEE
* Microsoft.Net
BCE:WKP #Feature *LI-BB
REF2500
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Quebec : Montreal
Canada : Quebec : Quebec City
Application Deadline: 10/24/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
The masculine and feminine used in this job ad refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell is an equal opportunity employer.
Created: Canada, Quebec, Quebec City
Req ID 53751 - Posted 09/27/2014 - Posting Location (1) - Job Province / State (1) - Job City (2) - Engineering & Network - Bell Corporate
Bell is a truly Canadian company with over 134 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, cloud computing, conferencing, Web, security solutions and integrated information and communications technology (ICT) services.
The Role
* Salesforce Service Cloud Specialist designs and deploys solutions that support customer business processes and requirements using Salesforce applications.
* Experience designing solutions using the Service Cloud functionality and can lead the implementation of these solutions within a customer organization.
* Has both Contact Center industry experience and expertise in Salesforce applications including the knowledge needed to implement multiple applications in common customer scenarios.
* The Salesforce Service Cloud Specialist as expertise in a cloud computing implementation consultant with a specialty in the contact center domain.
Key Responsibilities
* Design and implement successful solutions
* Anticipate and mitigate risk
* Meet and manage customer expectations
* Increase customer confidence
* Consistently deliver effective business solutions
* Manage solution delivery and any issues that arise
* Build solutions that are scalable and maintainable
* Set up change management practices to ensure long-term solution success
* Troubleshoot and resolve issues
* Prioritize and escalate customer issues
Critical Competencies:
Education
* BS Degree in Computer Science or Information Science, with 7+ years of total experience (cross technologies)
or
* College Degree, with 12+ years of total experience
Experience:
* Strong Significant experience in Salesforce.com Design and development / Solution / Administration / Reporting
* Deep knowledge of the Salesforce product lines
* 2–5 years of experience as a business analyst and has developed the skills outlined below:
* Experience managing implementation projects
* Strong analytical and problem solving skills
* Solid understanding of Internet technologies, cloud computing , data management and database concepts
* Familiarity with the software development life cycle
Key Traits:
* Innovative Mindset
* Proven ability to integrate business processes across disparate systems
* Must be a strong communicator and able to converse with development staff, senior management and clients
* Strong analytic, problem-solving and conceptual skills
* Strong teamwork and interpersonal skills.
Mandatory skills:
* Strong Salesforce.com hands-on experience implementing Service Cloud solutions in the contact center domain
* “Certified Force.com Developer” and/or “Certified Salesforce Administrator”
* Excellent documentation skills
* Travel flexibility
Preferred Competencies
* Experience with Agile Methodology
* Salesforce Certification
* “Certified Salesforce Service Cloud Consultant” obtained or looking to complete it during the next year
* “Certified Force.com Advanced Developer”
* “Certified Salesforce Administrator”
* Salesforce.com training
* Building Applications with Force.com and Visualforce (DEV401)
* Apex and Visualforce Controllers (DEV501)
* Integrating with Force.com (DEV502)
* Administration Essentials for New Admins (ADM 201)
* Administration Essentials for Experienced Admin (ADM-211)
* Knowledge of:
* Implementing Case Management Across Channels
* Implementing Salesforce Knowledge
* Administration Essentials for the Service Cloud
* Setting up and Building Communities
* Administering Salesforce Knowledge
* Publishing Articles with Knowledge
* Administering Entitlements
* Increase Productivity with Visual Workflow
* Introduction to Open CTI
* CTI Troubleshooting for Salesforce CTI Toolkit
* Reporting for Call Center Managers
* Release Service Cloud
* Some Knowledge of:
* OO Modeling Oriented Object Programming
* Apex
* Java/JEE
* Microsoft.Net
BCE:WKP #Feature *LI-BB
REF2500
Additional Information:
Position Type: Management
Position Level: CP3
Job Location: Canada : Quebec : Montreal
Canada : Quebec : Quebec City
Application Deadline: 10/24/2014
Please apply directly online to be considered for this role. Applications through email will not be accepted.
The masculine and feminine used in this job ad refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell is an equal opportunity employer.
Created: Canada, Quebec, Quebec City